cochlear
Cochlear Remote Assist is a global telehealth solution that connects recipients of cochlear implants with their audiologists via secure video calls.
During a session, the clinician can remotely connect to the recipient’s sound processor, assess their progress, address any issues, and fine-tune settings to optimise hearing outcomes - all in real time.
This was an ambitious project with a tight timeline and complex technical challenges.
I’m incredibly proud of this work - especially how it enables people to access vital care from the comfort of their home.
service design
workshop facilitation (remote + international)
product roadmap planning
wireframes
product design - mobile app
product design - professional software
usability testing with recipients
usability testing with audiologists
working in a cross functional delivery team
assisting with fda approval requirements
rapid product design in response to an urgent, real-world need
creating a solution doctors and patients genuinely value — designed to last beyond the pandemic
listening deeply to people’s stories to understand what they truly want and need
tackling technical hurdles with optimism and persistence — there’s always a way
paul maher
sydney, australia